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Terms & Conditions

These terms and conditions and information below apply to the use of this website. In using this website you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you must refrain from using the website. These terms and conditions must be read in conjunction with any other applicable terms and conditions governing the use of this website.


We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.


At O'Brien®, we are working towards complying with Priority 2 of the W3C Web Content Accessibility Guidelines. We are continually making improvements to meet these guidelines, and our website has been designed with the following accessibility guidelines in mind:
Our pages are designed so that they can be viewed at a screen resolution of 1024 x 768 pixels.

  • Page structure is conveyed using header elements.
    A stylesheet is used on our website and relative font sizes on all text with the exception of graphical text.
  • Text can be increased or decreased in size by using the “view” option in your browser.
    Images that convey important information have alternative text.
  • Where interactive presentations are used, image-based alternatives with descriptive alternative tags are available.
  • No information is exclusively conveyed using colour.
  • A site map is available to provide information about the layout of the website.
  • We also provide accessible versions of all forms used on the website.
Call Recording

As part of our quality control procedures, we may record incoming and outgoing calls at our telephone control centre. This is to ensure that we meet – and are able to check that we have met – your precise requirements.

Cookie Policy

Our website uses third-party vendors, including Google, to collect visitor behaviour data and to show O'Brien® advertisements on other internet sites. This data is collected anonymously for marketing and optimization purposes and is saved using an anonymous user ID to aggregate a usage profile. The information collected may include content you view, the date and time you view this content, products you purchase, or your location information associated with your IP address. We may use this collected information to serve you relevant advertisements based on prior visits to our website. We collect information about where you saw the advertisements we serve you and what advertisements you clicked on. Cookies may be used for this purpose.


A cookie is an alphanumeric identifier that we transfer to the hard drive of your computer through your web browser when you visit our website. It enables our own system to recognise your computer when visiting our website and improve the service offered to you. Cookies can compile aggregate information about areas of our website visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookies, you can configure your web browser to do so. The collected data will generally not be used to identify a visitor personally and is not aggregated with any personal data.


In some limited circumstances, when appropriate this cookie data we collect may not be anonymous and may identify you. This occurs when you communicate with us via platforms such as Web Messaging or webchat about a job or a complaint and in these cases, we will use the data collected by the cookie to provide a better service to you because we will know what you have looked at on our site. This is similar to when you call us by phone and we collect your details in order to answer your questions.


For further information regarding the privacy practices of Google, please visit google.com/privacypolicy. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings (google.com/ads/preferences). Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page (optout.networkadvertising.org).